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A Guide to Done.

A Guide to Done.

Find the answer for frequently asked questions regarding our rules of the service.

14 articles
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Written by Denis Popov

New Safety Measures

New guidelines to better serve our providers and customers.
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Written by Denis Popov. Updated over a week ago

Flexible Time Schedule

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Written by Denis Popov. Updated over a week ago

Book a cleaning

How do I book a cleaning?
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Written by Denis Popov. Updated over a week ago

How to prepare for the cleaning?

What do I need to prepare before a cleaner come to my home?
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Written by Denis Popov. Updated over a week ago

Cleaning appointment

Do I need to be home?
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Written by Denis Popov. Updated over a week ago

Cleaning supplies

Do I need to provide cleaning supplies?
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Written by Denis Popov. Updated over a week ago

Cancellations

What's the cancellation policy?
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Written by Denis Popov. Updated over a week ago

Items we don’t typically clean

What do you not clean?
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Written by Denis Popov. Updated over a week ago

Special/Additional cleaning notes

Can I make special requests?
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Written by Denis Popov. Updated over a week ago

Paying with cash

Is it possible to pay with cash?
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Written by Denis Popov. Updated over a week ago

Customer support

How do I contact Done?
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Written by Denis Popov. Updated over a week ago

Is Done pet safe?

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Written by Denis Popov. Updated over a week ago

Damage Protection Policy

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Written by Denis Popov. Updated over a week ago

Hours of operation

When can I book a cleaning?
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Written by Denis Popov. Updated over a week ago
Done FAQ
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