A Guide to Done.
Find the answer for frequently asked questions regarding our rules of the service.
14 articles
Written by Denis Popov
New Safety Measures
New guidelines to better serve our providers and customers.Written by Denis Popov. Updated over a week ago
Flexible Time Schedule
Written by Denis Popov. Updated over a week ago
Book a cleaning
How do I book a cleaning?Written by Denis Popov. Updated over a week ago
How to prepare for the cleaning?
What do I need to prepare before a cleaner come to my home?Written by Denis Popov. Updated over a week ago
Cleaning appointment
Do I need to be home?Written by Denis Popov. Updated over a week ago
Cleaning supplies
Do I need to provide cleaning supplies?Written by Denis Popov. Updated over a week ago
Cancellations
What's the cancellation policy?Written by Denis Popov. Updated over a week ago
Items we don’t typically clean
What do you not clean?Written by Denis Popov. Updated over a week ago
Special/Additional cleaning notes
Can I make special requests?Written by Denis Popov. Updated over a week ago
Paying with cash
Is it possible to pay with cash?Written by Denis Popov. Updated over a week ago
Customer support
How do I contact Done?Written by Denis Popov. Updated over a week ago
Is Done pet safe?
Written by Denis Popov. Updated over a week ago
Damage Protection Policy
Written by Denis Popov. Updated over a week ago
Hours of operation
When can I book a cleaning?Written by Denis Popov. Updated over a week ago