A Guide to Done.

Find the answer for frequently asked questions regarding our rules of the service.

14 articles in this collection
Written by Denis Popov

New Safety Measures

New guidelines to better serve our providers and customers.

Written by Denis Popov
Updated over a week ago

Flexible Time Schedule

Written by Denis Popov
Updated over a week ago

Book a cleaning

How do I book a cleaning?

Written by Denis Popov
Updated over a week ago

How to prepare for the cleaning?

What do I need to prepare before a cleaner come to my home?

Written by Denis Popov
Updated over a week ago

Cleaning appointment

Do I need to be home?

Written by Denis Popov
Updated over a week ago

Cleaning supplies

Do I need to provide cleaning supplies?

Written by Denis Popov
Updated over a week ago

Cancellations

What's the cancellation policy?

Written by Denis Popov
Updated over a week ago

Items we don’t typically clean

What do you not clean?

Written by Denis Popov
Updated over a week ago

Special/Additional cleaning notes

Can I make special requests?

Written by Denis Popov
Updated over a week ago

Paying with cash

Is it possible to pay with cash?

Written by Denis Popov
Updated over a week ago

Customer support

How do I contact Done?

Written by Denis Popov
Updated over a week ago

Is Done pet safe?

Written by Denis Popov
Updated over a week ago

Damage Protection Policy

Written by Denis Popov
Updated over a week ago

Hours of operation

When can I book a cleaning?

Written by Denis Popov
Updated over a week ago