Done will happily re-clean any area you are not satisfied with or credit your account. You can request a re-clean service by email (firstname.lastname@example.org) or via Support Chat on our website. Your request should be within 24 hours of the completed service.
In addition, the following types of items are not eligible for re-clean or refund:
Items not on the checklist
Free cleaning appointments
Other free re-cleans
Places not in standard condition (biohazards, hoarding, etc.);
Post-construction/post-renovation cleanings; and
There is no limit on how many free re-cleans you can receive throughout your relationships with Done. Please note that if you receive a free re-clean, any extra services you add to the free re-clean that were not part of the original service would not be complimentary.