Please reach out to us if you would like to cancel or reschedule your service via the Support Chat or Email (info@doneclean.co). You can also cancel your service via the app.

Please note:

  • We assess a $30 cancellation fee to appointments canceled or rescheduled between 24 - 2 hours on the appointment day;

  • We assess a 50% of the price to appointments canceled 2 hours before the appointment time;

  • ┬áIn the event when your cleaner can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged the full cost of the booking.

To cancel your upcoming cleaning in the app:

  • Select the "Your orders" section of the menu in your app;

  • Find your upcoming order;

  • Then scroll to the bottom;

  • Tap "Cancel this order".

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